Shipping & Returns
Shipping & Returns Policy
We hope you love your purchase from Piace Boutique! However, if you are not satisfied with your purchase, we offer store credit.
Please read our simple Returns Policy below, follow the steps for completing your return, and remember, you can always contact us at 812-320-5869 with any additional order or product-related questions or issues!
USA - We ship domestically via USPS First Class Mail and USPS Priority Mail. Orders are shipped within 1-2 business days of purchase. Orders placed on Saturdays, Sundays and holidays ship the following business day. Delivery times vary depending on your location, however it typically takes 1-3 days to most locations in the United States. Orders over $75 receive free standard shipping. All customers receive an order tracking number by email.
CANADA - International orders are shipped via USPS First Class International. We are not responsible for any additional fees upon delivery. By purchasing from Piace Boutique the buyer agrees to these terms and conditions
IN STORE PICK UP - We offer free local pickup at our boutique located at 120 E Kirkwood Avenue, Bloomington, IN 47408 during normal business hours. In store pick up orders are available 1-2 business days after purchase date. Customers receive email notification when the order is available for pickup. Orders placed on Saturdays, Sundays and holidays will be available the following business day for pickup.
USA $5.95 – flat rate ground shipping. FREE STANDARD SHIPPING on orders of $75 or more
HAWAII & PUERTO RICO $8.95 – flat rate shipping
CANADA $11.95 – flat rate shipping
Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via email at email@example.com or by phone at 812.320.5869.
Online returns must be postmarked within 15 days of receipt. In-store purchases may be returned within 10 days of purchase. Items purchased online may be returned in the boutique if receipt is presented with the return. All returns must include a copy of the purchase invoice. Items may be returned for store credit only. Original and return shipping and handling fees are non-refundable.
Because we have a limited number of the styles featured on our site, we are unable to do exchanges/holds. We do process returns as quickly as possible. Once you receive your store credit, if the size you're looking for is available you can use your store credit to purchase it, or you can choose another great style to add to your closet!
The following items may NOT be returned: Sale or markdown items, gift cards, gift certificates, jewelry, hair accessories, nail polish, hosiery, swimwear, intimates or handbags. All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. If applicable, all items must be returned with their accessories (including removable belts, straps, etc.).
If the order is returned past the 15 day limit, does not fit the return guidelines, or items have makeup or deodorant on them, the items will be sent back to you and a $5 shipping charge will be charged to the customer OR we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days. After 30 days the items willl be donated to charity.
How to make a Return
In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria.
Next, complete the Return Form on the back of your order invoice and include it in the package with the items you are returning. If you have misplaced your invoice you may print the Return Form by clicking here.
Once your package is received please allow 3-5 business days for return processing. You will be emailed a notification once your return is processed. Simply log into your account on our website and you will be prompted to use your store credit at checkout. No code needed!
*If you did not create an account upon ordering, you will then need to create an account on our website, and your store credit will be applied to that account once your return has been processed.
Mail Returns to:
213 S Rogers St, Suite 5
Bloomington, IN 47404
Send your package back to us via your shipping method of choice. Be sure to note the tracking number on the label so you can keep track of the delivery status. Please consider delivery confirmation/shipping insurance for your return package as Piace Boutique is not responsible for lost return packages.
If you have any questions about the item(s) you received, please contact us at firstname.lastname@example.org or 812-320-5869.