Shipping & Returns Policy
Free Standard Shipping on domestic US orders of $50 or more: Free standard ground shipping is available on all orders of $50 or more in the cont US. Please allow 1-2 business days for orders to be processed. Orders are not shipped on Saturdays, Sundays or holidays. Delivery times vary depending on your location, however it typically takes 3-5 business days for most locations in the cont United States. All customers receive an order tracking number by email.
PRIORITY Shipping: Please allow 1 business day for orders to be processed. Orders are not shipped on Saturdays, Sundays or holidays. Delivery times vary depending on your location, however it typically takes 2-3 business days for most locations in the cont United States. All customers receive an order tracking number by email.
UPS Next Day Shipping: Orders placed Monday – Friday by 12 pm noon EST ship the same business day and will arrive the next business day. Orders placed on holidays, observed holidays and weekends will ship on the next business day. Please note that delays due to UPS Exceptions, weather and holidays and are beyond our control.
USPS 1-2 Day Shipping: Orders placed Monday – Friday by 12 pm noon EST ship the same business day and will arrive within one to two business days. Orders placed on holidays, observed holidays and weekends will ship on the next business day. Please note that delays due to USPS Exceptions, weather and holidays and are beyond our control.
SHOE SHIPPING POLICY: Shoes ship USPS Parcel Select. Delivery times vary depending on your location, however it typically takes 4-6 business days for most locations in the cont United States.
CANADA: Orders shipping to Canada are shipped via USPS First Class International Mail and USPS Priority Mail and fees will vary based on order weight. We are not responsible for any additional fees upon delivery. By purchasing from Piace Boutique the buyer agrees to these terms and conditions
IN STORE PICK UP: (LOCAL PICKUP WILL BE AVAILABLE AGAIN WHEN OUR NEW STORE LOCATION IS OPENED) We offer free local pickup at our boutique during normal business hours. In store pick up orders are available 1-2 business days after purchase date. Customers receive email notification when the order is available for pickup. Orders placed on Saturdays, Sundays and holidays will be available the following business day for pickup. Please note: We will hold in-store pickup orders for 90 days. After 90 days the items willl be donated to charity and no credit will be given.
Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via email at firstname.lastname@example.org or by phone at 812.320.5869.
Returns are accepted for store credit only. Online returns must be postmarked within 15 days of order receipt. In-store purchases may be returned within 10 days of purchase. Items purchased online may be returned in the boutique if receipt is presented with the return. All returns must include a copy of the purchase invoice. Items may be returned for store credit only. Original and return shipping and handling fees are non-refundable.
Because we have a limited number of the styles featured on our site, we are unable to guarantee exchanges. We do process returns as quickly as possible. Once you receive your store credit, if the size you're looking for is available you can use your store credit to purchase it, or you can choose another great style to add to your closet! You can also give us a call during business hours and if we have the size you need in the same item you received we can hold it for you for a limited time while you send back your return. You can reach us at 812-320-5869.
The following items may NOT be returned: Sale or markdown items, gift cards, gift certificates, jewelry, hair accessories, nail polish, hosiery, swimwear, intimates or handbags. All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. If applicable, all items must be returned with their accessories (including removable belts, straps, etc.).
If the order is returned past the 15 day limit, does not fit the return guidelines, or items have makeup or deodorant on them, the items will be sent back to you and a $7 shipping charge will be charged to the customer OR we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days. After 30 days the items willl be donated to charity.
** HOLIDAY RETURN POLICY**
Orders placed on or after November 22, 2016 may be returned for store credit until Friday January 13, 2017. Returns must be postmarked by 1/13/17.
How to make a Return
Easy FREE Returns: We offer a simple, hassle-free option for sending your returns back! In 3 simple steps you can use our Free Returns Options.
Step 1: In order to make a return, first refer to our Return Policy above to ensure that your return meets the criteria. We cannot accept returns that do not meet the return policy guidelines.
Step 2: Next, complete the Return Form on the back of your order invoice and include it in the package with the items you are returning.
Step 3: Simply complete the Return Label Request Form at the bottom of the page for a USPS Return Label. When you click SUBMIT we will receive your Return Label Request and will send you a postage paid USPS Return Label via email within 1 business day. After you have printed your shipping label you can take your package to any US Post Office location.
*If you did not create an account upon ordering, you will then need to create an account on our website, and your store credit will be applied to that account once your return has been processed.
If you choose not to use the Easy Returns label, please mail your return package to:
1713 N College Ave, Unit 1
Bloomington, IN 47404
Send your package back to us via your shipping method of choice. Be sure to note the tracking number on the label so you can keep track of the delivery status. Please consider delivery confirmation/shipping insurance for your return package as Piace Boutique is not responsible for lost return packages.
Once your package is received please allow 3-5 business days for return processing. You will be emailed once your return is processed. Simply log into your account on our website and you will be prompted to use your store credit at checkout. No code needed!
If you have any questions about the item(s) you received, please contact us at email@example.com or 812-320-5869.
USPS RETURN LABEL: Complete the Return Form below to receive a USPS return label via email.