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  • 812-320-5869

Shipping & Returns

Shipping & Returns

 

Shipping & Returns Policy

 

We hope you love your purchase from Piace Boutique!  However, if you are not satisfied with your purchase, we offer store credit.

Please read our simple Returns Policy below, follow the steps for completing the return request, and remember, you can always contact us at 812-320-5869 with any additional order or product-related questions or issues!

 

SHIPPING

 USA - We ship domestically via USPS First Class Mail and USPS Priority Mail. Orders are shipped within 1-2 business days of purchase. Orders placed on Saturdays, Sundays and holidays ship the following business day. Delivery times vary depending on your location, however it typically takes 1-3 days to most locations in the United States. Orders over $75 receive free standard shipping. All customers receive an order tracking number by email.

 CANADA - International orders are shipped via USPS First Class International. We are not responsible for any additional fees upon delivery. By purchasing from Piace Boutique the buyer agrees to these terms and conditions

 IN STORE PICK UP - We offer free local pickup at our boutique located at 120 E Kirkwood Avenue, Bloomington, IN 47408 during normal business hours. In store pick up orders are available 1-2 business days after purchase date. Customers receive email notification when the order is available for pickup. Orders placed on Saturdays, Sundays and holidays will be available the following business day for pickup.

 

SHIPPING COST:

USA $5.95 – flat rate ground shipping. FREE STANDARD SHIPPING on orders of $75 or more

HAWAII & PUERTO RICO $8.95 – flat rate shipping

CANADA $11.95 – flat rate shipping

 

Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via email at orders@piaceboutique.com or by phone at 812.320.5869.

 

RETURN POLICY

Items may be returned for store credit only within 15 days of receipt (online only).  In-store purchases may be returned for store credit only within 10 days of purchase. Returns must include a copy of the purchase invoice.

Because we have a limited number of the styles featured on our site, we are unable to do exchanges/holds. We do process returns as quickly as possible. Once you receive your store credit, if the size you're looking for is available you can use your store credit to purchase it, or you can choose another great style to add to your closet!

The following items may NOT be returned: Sale or markdown items, gift cards, gift certificates, jewelry, hair accessories, nail polish, hosiery, swimwear, intimates or handbags. All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. If applicable, all items must be returned with their accessories (including removable belts, straps, etc.).

 

**HOLIDAY RETURN POLICY: Items purchased between Nov 27 - Dec 24 may be returned for store credit only when return request is received by Jan 2, 2015. Items purchased in the boutique must be returned no later than Friday Jan 2. Return items purchased online must arrive at the shipping department no later than Jan 9. All returns must include a copy of the original receipt (or gift receipt). If you received an item as a gift, store credit will be issued via in-store gift card for purchases made in the boutique or online store credit for purchases made at PiaceBoutique.com. Please call 812.320.5869 for questions regarding your return.

 

How to make a Return

All return requests must be received within 15 days of receipt, and return packages must include a copy of your invoice. The customer is responsible for all shipping & handling fees for returned items. Original and return shipping and handling fees are non-refundable. Items purchased at www.piaceboutique.com will be given online credit only.

To return an item: Log in to your account, view the order using the Completed Orders link in the My Account menu and click the Return Item(s) button. If you did not create an account upon ordering, please complete the Return Request Form by clicking here. You will then need to create an account on our website, and your store credit will be applied to that account once your return has been processed.

Mail Returns to:

Piace Boutique Shipping Dept

213 S Rogers St, Suite 5

Bloomington, IN 47404

 

Send your package back to us via your shipping method of choice. Be sure to note the tracking number on the label so you can keep track of the delivery status. Please consider delivery confirmation/shipping insurance for your return package as Piace Boutique is not responsible for lost return packages.

Returns will be processed within 3-5 business days. We’ll email you with your online credit when we have received and processed your return!

If you have any questions about the item(s) you received, please contact us at orders@piaceboutique.com or 812-320-5869.